What better way to show the quality of your work then by other customers saying it themselves? Using customer testimonials can help to build credibility for your business. Allowing new customers to see what previous people have said and felt about your products or services gives them a better sense of your quality of work. It also creates a more personal relationship between you and your customers.
You can do this by dedicating a full page to testimonials on your website. This way, people can go directly to a list of testimonials or reviews to see what other people are saying about your company. You can also include a testimonial box with rotating testimonials on one or several of your pages. In addition, if you have a website that sells products, you could have one or multiple testimonials displayed by each product specifically about that product.
How do you get testimonials from customers? You can do this a number of ways. You could ask them for a testimonial at the time of purchasing your product or service. You could send them a follow up review card or email thanking them for their business and asking for feedback. You could also include a testimonial form directly on your website so people can submit reviews or feedback at any time.
Regardless of how you get the testimonials, you will surely run into the negative comment from time to time. While you may not want to display this comment on your website, you can still use this to your advantage to better your customer service. Take the opportunity to respond to their comment and attempt to better the relationship with that customer and rectify the situation. In the end, you may resolve the issue and they may provide you with a positive testimonial next time.
Showing potential customers that other customers are happy with your products or services will help to make your business more credible to those viewers. They will trust other individuals who have dealt with your company.