Where we share our insights about all things web design, development, and marketing.


June 2012 Launches from TWG

It’s that time again…time to present the names of our new and newly designed client launches for the past month.

TWG Design Studio proudly shares our June launches:

  • Advance Electric Motor & Pump
  • First Baptist Church Hodgenville
  • Kentucky High School Basketball Hall of Fame
  • Lentus
  • Lewis Auction Company
  • Make It Happen Realty
  • The PAC
  • Grandforest Floors
  • KSC Law Firm


Using testimonials to build credibility on your website

What better way to show the quality of your work then by other customers saying it themselves? Using customer testimonials can help to build credibility for your business. Allowing new customers to see what previous people have said and felt about your products or services gives them a better sense of your quality of work. It also creates a more personal relationship between you and your customers.

You can do this by dedicating a full page to testimonials on your website. This way, people can go directly to a list of testimonials or reviews to see what other people are saying about your company. You can also include a testimonial box with rotating testimonials on one or several of your pages. In addition, if you have a website that sells products, you could have one or multiple testimonials displayed by each product specifically about that product.

How do you get testimonials from customers? You can do this a number of ways. You could ask them for a testimonial at the time of purchasing your product or service. You could send them a follow up review card or email thanking them for their business and asking for feedback. You could also include a testimonial form directly on your website so people can submit reviews or feedback at any time.

Regardless of how you get the testimonials, you will surely run into the negative comment from time to time. While you may not want to display this comment on your website, you can still use this to your advantage to better your customer service. Take the opportunity to respond to their comment and attempt to better the relationship with that customer and rectify the situation. In the end, you may resolve the issue and they may provide you with a positive testimonial next time.

Showing potential customers that other customers are happy with your products or services will help to make your business more credible to those viewers. They will trust other individuals who have dealt with your company.


Announcing Your New Website

Once your new website is complete, how do you tell people about it? Announcing the new launch of your website can be done in a number of ways in order to get the word out and help drive traffic to your new site.

If this is your first website, make sure that you get the web address printed on your business cards and brochures so that people know there is an additional way to get in touch with your business now. Also, connect with your social network followers and tell them about your website launch. Make a post on Facebook and Twitter with the link to your site so that your followers can go directly to the new website to check it out. It might also be helpful to encourage feedback about your site so that you know what your customers think about it from the get go.

In addition, you could submit a press release to local news sources to let people know that your business is now online or that you have redesigned your website for an improved user experience. If you offer special services or features on your website such as ordering online or a blog, include that in your announcement so that users know their experience can be interactive.

On that same note, if you have a blog or news manager on your website, use it to help announce your new website. Make your first post about your new or improved site and take users on a tour of your pages. Tell them what they can find on your site and what they can do while they are there. This is also a great way to encourage feedback about your website.

Launching a new website is just the first step. Once you have your site, you need to let people know it is there. Spread the word and drive traffic to your website using these quick and easy tips.


May 2012 Launches from TWG

It’s that time again…time to present the names of our new and newly designed client launches for the past month.

TWG Design Studio proudly shares our May launches:

  • Hobdy Dye Read
  • Southern Habitats
  • Lakeview Photography
  • Tony's Wrecker Service
  • Stillhouse Restaurant


Hello Google+ Local, Goodbye Google Places


Have you noticed the changes in Google Places? 

We told you before to make sure you get your Google Places listing  (Google Places info), to help your business show up higher in the search listings for local search. We told you to make sure you had control of your Google + Business Page. We hope you took note.

Google has done away with the regular Google Places pages and has fully integrated them with Google+ through Google Local. 

Here is what has changed- (in a nutshell)

1. The appearance of the listing is different. 

2. Google has replaced its star ratings with Zagat reviews rating scale.

3. The integration of Google + circles, reviews, and ratings.

So, why don’t we take a minute and look into a few of these and talk about what they mean for your business.

The appearance of the listing is different.

If you take a look at the screenshots below, you will see the first shows a search done without being signed into Google +. The first thing you will notice is the big red button saying Join Google+.  It still shows the basic info on the local listing: logo, address & contact info, what type of business, about the business, the Zagat score, and the reviews. You even have a link for directions, and a quick link to write a review. So pretty basic info and exactly what you would expect on a local listing. 




Now sign in to your Google account. – (if you don’t have one get one now its simple)



Once you log in the differences you see are the reasons behind the change from the plain old Google Places listing to the new enhanced Google+ Local. These changes are directed at the user so they can “share” more information with their circles. You have your basic Google + navigation along the left hand side- Home, Profile, Explore, Hangouts, Photos, Circles, Local, Games and more.  I can still see the logo, address, type of business, about the business, the Zagat score, the reviews, a link to write a review, and directions. But wait… I have more options. I can now +1 the page, share the page, and upload a public photo. That is right, as the user I have more control on how I can share information and my interaction with your business. 

So why does it matter?

Did you know that I can also search for restaurants in Google + and see a full list of where my circle of friends like to eat and why?  Well, I don’t know about you but I like to go where my friends go.  

Plus, and here is the biggie- Google + local pages will be INDEXED!!! Meaning there is a lot more potential for SEO. 

So in the end, if you have been trying to hold out and not get into the “social” aspect of Facebook, Twitter, Google+ and all other social networking sites out and about, Google is officially forcing your hand. That’s right; even if you don’t have a Google Places or Google + page it will be created automatically for you. If you have been using Google + for your business you will be greatly rewarded, so don’t wait – get started now or call us for more info on how to get started.